Cancellation and Refund Terms

Last updated: 29 September 2026 · Version 1.3

This is a courtesy translation; in case of conflict the Turkish version prevails. Turkish version: İptal ve İade Koşulları.

This page explains how a Sistemiya subscription is cancelled and in which cases refunds are made. It should be read together with the Distance Sales Contract (in Turkish) and the Preliminary Information Form (in Turkish).

Free Trial First

Sistemiya can be tried free for 14 days before any payment. During the trial the product works with all its functions.

• No fee is collected as long as you have not set up a payment method.
• The trial does not turn into a paid subscription by itself; charging starts only with your approval.
• You do not need to do anything at the end of the trial; your account moves to the Free plan and your data is kept.

You can also change your mind after moving to a paid subscription: you have an unconditional refund right within 14 days of your first payment (see below).

Cancelling the Subscription

You can cancel your subscription from the panel, at any time, in a single step:

Ayarlar → Abonelik → Aboneliği iptal et (Settings → Subscription → Cancel subscription)

• You do not need to give a reason for cancelling.
• The cancellation request is processed immediately; it does not wait for approval and there is no requirement to talk on the phone.
• Cancellation takes effect at the end of the current paid period. Until that date the service keeps working with all its functions.
• The subscription already does not renew automatically: you complete the renewal step for each period, and no charge is made to your card without your approval.

If you cannot cancel from the panel, it is enough to write to destek@sistemiya.com; the request is processed the same day.

Refund Conditions

First 14 days: unconditional refund

Within 14 days of the date of your first payment, you can cancel your subscription without giving a reason and get back the full amount you paid. No deduction is made and the number of days you used is not taken into account.

Because the service is performed instantly in electronic form, the legislation allows an exception to this right; Sistemiya chooses not to rely on that exception.

After 14 days

• No refund is made for a period that has been made available and paid for. When you cancel, you continue to use the service until the end of the period; no partial refund is applied for unused days.
• The subscription not having been used during a period is not in itself a ground for a refund.

The following cases are exceptions to this rule, and a refund is made even if 14 days have passed:

On the annual plan, no refund is made for the remaining months in cancellations made other than through the Seller's fault; on request, the remaining time can be carried over to the next period.

Additional conversation pack

An additional conversation pack is a digital entitlement loaded to your account upon payment and is valid for 12 months from the purchase date. If even a single conversation from the pack has been used, no refund is made. For a pack that has not been used at all, the full amount is refunded if you request it within 14 days of the purchase date. When you cancel your subscription, unused additional conversations can be used if you subscribe again within their validity period; they lapse at the end of that period.

How Refunds Are Made

First 14 days (unconditional refund):

1. It is enough to write to destek@sistemiya.com; no reason is asked for and you do not need to look up an invoice number.
2. The 14-day period stops the moment the request arrives; the request is processed the same business day without waiting for review.

Exceptions after 14 days (the table above):

1. Send your request to destek@sistemiya.com with the invoice number and a description of the situation.
2. The request is reviewed within 7 business days and the result is communicated in writing.

In both cases:

• Accepted refunds are made to the same card used for the payment. Refunds are not made to another method or account.
• Depending on your bank's processes, it usually takes 3–14 business days for the amount to appear on your card. This period is under the bank's control.

A refund invoice is issued for the refunded amount.

Delivery of the Service

Sistemiya is a digital service. Your account is made available as soon as the payment is approved; there is no shipping, delivery time or delivery cost. For this reason a refund on the ground of "not delivered" does not arise; if you experience an access problem, a support ticket is opened and the problem is resolved.

Your Data

When the subscription ends, your account and data are not deleted automatically; you can export all your data in machine-readable form from the panel with "Verilerimi indir" ("Download my data"). To delete, you start a "Verilerimi sil" ("Delete my data") request in the panel; at the end of the 30-day waiting period the data is destroyed irreversibly. If you do not make a request, message, appointment and contact records are deleted automatically when the retention periods in the KVKK Privacy Notice expire.

Disputes

If the Buyer is a consumer, they may apply, within the monetary limits announced each year by the Ministry of Trade, to the Consumer Arbitration Committee or the Consumer Court at their place of residence or where the transaction was made. If the Buyer is a merchant or tradesperson, the courts and enforcement offices of the place where the Seller's head office is located are competent.

Contact

• Subscription, cancellation and refunds: destek@sistemiya.com
• Invoicing and accounting: destek@sistemiya.com